Privacy Policy
Last updated: 30 October 2026
Burnt Out Mule respects your privacy and handles personal data in accordance with applicable Irish and European data-protection law.
Who controls your personal data
Burnt Out Mule is the controller of personal data collected through this website and in connection with customer orders.
Contact: info@burntoutmule.com
Information we collect
Depending on how you use the website, we may collect:
- your name, email address, delivery address and billing details;
- order details, product choices and personalisation instructions;
- images, logos or files uploaded for engraving;
- communications and customer-service records;
- transaction and payment status information;
- technical information such as device, browser, cookie and website-usage data; and
- marketing preferences where you choose to subscribe.
We do not receive or store complete payment-card details. Payments are handled by the payment providers available at checkout.
Why we use personal data
We use personal data to:
- process, personalise, produce, deliver and support orders;
- take payment and prevent fraud;
- communicate about orders, questions, complaints and returns;
- meet accounting, tax and other legal obligations;
- operate, secure and improve the website;
- establish, exercise or defend legal claims; and
- send marketing only where we have a valid legal basis and you have not opted out.
Our legal bases may include performing a contract with you, complying with legal obligations, pursuing legitimate business interests and consent where required.
Personalisation images and files
Files uploaded for engraving are used to assess and fulfil the relevant order, communicate about image quality and resolve order-related issues. You should upload only material that you have permission to use. Do not upload unnecessary sensitive or confidential information.
Service providers
We use service providers to operate the store and fulfil orders. These may include:
- Squarespace for website hosting, ecommerce and website analytics;
- payment providers made available at checkout, such as Stripe or Klarna;
- delivery and postal providers;
- email and customer-communication providers; and
- professional advisers or authorities where disclosure is legally required.
These providers may process personal data only for the services they supply, subject to their own legal responsibilities and applicable contractual safeguards.
International transfers
Some service providers may process data outside Ireland or the European Economic Area. Where required, appropriate safeguards are used for those transfers.
Cookies and similar technologies
The website uses cookies and similar technologies that are necessary for functions such as the shopping basket, checkout, security and account access. Optional analytics or marketing technologies should be used only in accordance with the choices offered through the site's cookie controls, where consent is required.
More detailed cookie information should be made available through the website's cookie notice or cookie-settings panel.
How long we keep information
We keep personal data only for as long as needed for the purpose for which it was collected, including order fulfilment, customer support, legal claims and accounting or tax obligations. Uploaded artwork and working files should be deleted or anonymised when no longer reasonably required for those purposes.
Your rights
Subject to applicable law, you may have rights to:
- access your personal data;
- correct inaccurate or incomplete data;
- request deletion or restriction;
- object to certain processing;
- receive certain data in a portable format;
- withdraw consent where processing is based on consent; and
- complain to the Irish Data Protection Commission.
To make a privacy request, email info@burntoutmule.com. We may need to verify your identity before acting on a request.
Marketing
You can unsubscribe from marketing emails at any time using the unsubscribe link in the message or by emailing us. Service messages about an order are not marketing communications.
Security
We use reasonable organisational and technical measures to protect personal data. No online service can guarantee absolute security.
Changes to this policy
We may update this policy when our services or legal obligations change. The current version and its last-updated date will appear on this page.